POTTERY BARN'S EXCELLENT CUSTOMER SERVICE

We are STILL waiting for our ottoman from Pottery Barn.  As of this afternoon we FINALLY have some answers with a solution.  Apparently the factory ran out of the fabric our couch slip covers are made out of & what our ottoman slip cover is supposed to be made of.  They aren't sure when or if they will even get the same fabric in which means our ottoman is on back order indefinitely.  Thankfully Pottery Barn has been more than helpful & they are upgrading our slip cover for our ottoman to the highest grade fabric in the same color we ordered & they are also sending us brand new slip covers for the couch & chair in that upgraded fabric.  They even gave us the option to switch colors all together.  Way to go Pottery Barn & your excellent customer service!  We still have to wait for our ottoman because they make them to order but we have already waited this long so what's another couple of weeks.